At Janitorial Leads Pro, we are committed to providing high-quality, high-intent janitorial leads. We understand that lead quality is critical to your business success. This policy outlines our procedures for lead reviews, replacements, and refunds.
1. Lead Review and Flagging
We provide our clients with the ability to flag specific leads for review by our Quality Assurance (QA) team.
Timeframe: Any lead must be flagged for review within 24 hours of receipt.
Process: To flag a lead, please contact your account manager or email office@janitorialleadspro.com with the specific details of the lead and the reason for the dispute.
2. Eligibility for Credits or Refunds
Lead quality is subjective; however, we recognize specific scenarios where a lead is considered "invalid." A credit or refund will be issued if a lead meets one of the following criteria:
Invalid Contact Information: The phone number is disconnected, or the email address is completely invalid.
Wrong Person/Service: The contact person has no connection to the business or is not looking for janitorial/cleaning services.
Duplicate Lead: You received the exact same lead from Janitorial Leads Pro within the last 30 days.
Filter Mismatch: The lead falls outside of your agreed-upon geographic area or specific service filters (e.g., a residential lead when you only signed up for commercial).
3. Non-Refundable Scenarios
Refunds or credits will not be issued for the following:
"No Interest": Leads that are reachable but simply decide not to hire your company after a conversation.
Aged Leads: If you are purchasing aged lead data, these are sold "as-is" and are not eligible for refunds.
Buffer Time (Live Transfers): For Live Transfer leads, we implement a 60-second buffer. If you or your representative stays on the line with the prospect for more than 60 seconds, the lead is considered billable and non-refundable.
Failure to Contact: If you are unable to reach a lead but the contact information is verified as correct, the lead remains billable.
4. Refund Procedure
Once a lead is flagged, our QA team will investigate the claim (which may include reviewing call recordings or verifying contact data).
Approval: If the lead is deemed invalid, a credit will be issued to your account balance for future lead purchases.
Timeline: The review process typically takes 2–7 business days.
Finality: All decisions made by the Janitorial Leads Pro QA team regarding lead credits are final.
5. Policy Changes
Janitorial Leads Pro reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.
Contact Us If you have questions about a specific lead or this policy, please reach out:
Phone: +1 (646) 694-8464
Email: office@janitorialleadspro.com
Website: https://janitorialleadspro.com/
