If you’re running a janitorial business then you are already aware of how clients often scour every list before they fixate on the right cleaning service. The scrutiny is unavoidable, but if you know their selection criteria, you could prepare well before any interview.
To be clear on the matter of why it is important to know what they want, you’ll need a closer look at what you’re capable to give.
Besides, all the services your cleaning company has made available on-demand, there can be additional demands from clients at times.
Once you’re already tuned to their varying requirements, they will look no further and hire your commercial cleaning team, perhaps for the whole year ahead!
Your clients will be able to have a clear understanding of your team even before you share any quotation.
Their sight and scrutiny can’t be avoided, only satisfied with the right quality they want from the right cleaning organization.
Your clients will consider your cleaning team with more reliability, and your commercial cleaners should be best prepared for this occasion.
Here is a list of things companies check before hiring any custodian cleaning service.
One of the biggest and primary concerns of facility managers is the price.
Commercial cleaning prices can range from being overly expensive to reasonably fair prices but avoid preposterous pricing.
Pricing your services reasonably could bag many clients but only if you’re charging competitive prices. remains competitive as there are many players in the commercial cleaning industry.
Competitive prices are what bury the competition, so if you are offering quality service at a feasible rate, any client is more likely to take your bid into account.
The quality of work provided by a commercial cleaning service must be duly stated in their quotation.
It is best to provide the best service and mention your process in the quotation which your potential client will know straight away that you mean business as well as capable of offering the best quality deep cleaning service.
This notion is, however, more solidified by attaching certification if you have undertaken any custodial cleaning course.
If you own a reputable cleaning service and want your prospects to notice you, then having a company website and registered in local listings is a must.
If the cleaning company has been registered in a listing, then you will need to encourage existing clients to leave their feedback either on Google or Facebook, which will, in return, appear on the newsfeed in their network.
The greater the rating the higher your listing will get on Google search!Here’s a quick guide on initiating perfect Facebook ads for your commercial cleaning service.
Certification has become the new measuring stick when it comes to hiring a cleaning service.
With the introduction and implementation of cleaning certificates all throughout the nation, clients now seek certified cleaners to get their jobs done.
Having a custodial certificate will not only make you appear more authentic to your prospects but also elevate the status of your company ensuring a line of trained individuals that will be certified too.
Moreover, having a certificate will also boost your company’s credibility on listings while making you stand out in the intense level of competition.
While going through your company’s profile, a client will want to know the quality of your existing workforce.
The workforce is considered the backbone of any commercial cleaning service as they are responsible for performing the main duties of the cleaning industry, which is cleaning responsibly.
Having a certified and trained workforce will tip the scale in your direction as clients do not want their valuables to get damaged by you.
If your workforce is certified then clients will find you reliable.
In a world where time is of the essence, it is important to clarify the working hours and days your cleaning service remains active.
Even if you’re not available, make sure there’s an away message set to email, phone, and Facebook page.
Every professional commercial cleaning service will be able to attend to a client’s needs whenever they are wanted.
However, most cleaning businesses are limited by timing, and that’s exactly why an away message must specify the hours of operation so they can reach out.
Most clients usually require a cleaning business to complete their work within their preferred operational hours, however, many prefer to have it done after hours where the cleaning will not hamper their own work.
Don’t forget to get listed on Google My Business page to interact with clients fast!
Whenever there is a conversation going on between a client and your cleaning service it is important to respond promptly with optimum clarity, as this is something that most clients scrutinize strictly.
Being able to respond quickly to your clients is considered to be an act of concrete professionalism.
Clients judge the response time from cleaning companies with how reliable they are and it can play a huge part in securing an appointment between a prospect and your company before an estimate is handed over.
Maintain a quick response time and you’ll be on your way to winning them over.
Your cleaning business will set appointment dates before every cleaning job; however, fail to show up at the agreed time or date, you may never get another shot again.
With the development of the concept of the green earth, clients now expect every cleaning service to follow ethical practices throughout.
Being green or having the green factor means your cleaning business uses cleaning agents and follows procedures that are not harmful to the environment.
Green work procedures and chemicals have now been the subject of approval when it comes to hiring the right cleaning support.
Clients, on the other hand, opt for safer cleaning methods for hospitals during these troubled times.
Clients are picky when it comes to selecting the right cleaning company for the job, so it is best to keep in mind their requirements. Intense competition in the commercial cleaning industry, which is why constantly improving oneself is the key to growth.
To win their approval, every query must be answered with confidence; and most importantly, maintain relationships at all times.