Promoting a product or a service over the phone can take sometime before one gets the hang of it. The process could be tricky for many; therefore, outsourcing it is oftentimes the most feasible option if you know the right people.
That’s due to specialization, making each of us slightly better at the job we do for a living.
Investing 10,000 hours of your time into a particular set of activity will eventually turn you more efficient at the job.
Briefing cleaners before initiating a new project are important; however, due to lack of time, it was slowly turning inactive.
I realized that while sorting out every business process myself, I was slowly losing out on my cleaners.
A small brief before every janitorial job/contract is mandatory so your cleaners know exactly what to do and how to represent your janitorial service to the new client.Every janitor needs to be trained so they could represent the brand to your prospects.
It wasn't like I was making a fortune by cleaning other peoples' mess, but I felt it was time to let some burden off my shoulder.
I searched for a team of three individuals capable of communicating with my janitorial leads. The same individuals will be also responsible for branding my cleaning service online.
Alas! no one was willing to work at that rate; also, I had zero scopes of paying anything higher than $5/hr initially.
My search for telemarketers continued, until one fine morning when an interesting response to my janitorial lead generation job post showed up.
The job description was posted on ODesk (presently known as Upwork).
Although my hopes went up right after I saw someone that showed interest in working at such low fees, it soon evaporated after I had found out the location of the applicant, which read Bangladesh.
I still decided to interview the candidate, which to my surprise turned out to be great. To be honest, I was quite impressed by the candidate's proficiency in English.
Although I had no idea about how the candidate managed to speak in impeccable English, I think Hollywood deserves huge credit.
I hired the team immediately and felt ecstatic seeing my Janitorial startup's growth the following month. Investing $800-a-month, I started pocketing an additional $5,000 gross per month.
In less than a year, I managed to expand my Janitorial Service throughout the entire US. As my team that's still based in Bangladesh took care of the entire lead generating and nurturing processes largely due to the internet, I have had more time to network with other janitorial service providers in Florida, California, DMV regions and LA.
From an Irving-based Cleaning service that barely survived competition, my Janitorial service has hired more than 180 cleaners right now working under our pay scale all over America.
All you need to do is pick up the phone and call us.
Honestly saying that as my pocket grew heavier I did not mind paying those agents more.
By the end of the 16th month since the start of my Cleaning Service, we attained a success rate of 5 out of every 8 janitorial appointments the team secured. Such an abrupt yet remarkable growth rate acted as a massive booster to our motivation level.
Having a dedicated call center by your side it will definitely lead to outstanding results real fast!
It is necessary that every lead passes a qualification assessment before their name and other data can be listed under our qualified prospects.
The team I hired offshore continues to impress me even today with their consistency and diligence.
Amazingly proactive and the team became equally skillful in digital branding for Janitorial Services with time.
In case of any changes in schedule, the telemarketers also inform my cleaning team based in the US beforehand. Time is money, and we couldn't afford to lose any.
Selling anything over the phone can be challenging unless you are John Belfort from the Wolf of Wall Street. Surely it saves you from traveling around to connect with potential customers, but it requires a better understanding of human psychology.
Sit straight or even better if you could stand up while conversing with a prospect over the phone. In that way, you will sound clearer and more pleasant while greeting people; as a result, the pleasantness in your voice is likely to cheer up the caller too.
Keep in mind that your prospects do not have time to hang onto your words for long; therefore, your message needs to be concise focusing on ONE particular message only.
It's a powerful way to land more contracts, so keep honing your skill. And if you're looking for a professional script then contact us today so we can help you prepare one.